Refund policy

Single Release · $99 one-time

You may request a refund within seven calendar days of each Single Release purchase, even if you have tried your kit. After seven days, purchases are non-refundable unless there is a billing error or a refund is required by law.

Monthly plans · $49 or $129 per month

You may request a refund within seven calendar days of your first monthly payment. This window does not restart when you switch plans or cancel and subscribe again.

Later renewal payments and plan-change charges are non-refundable, except for billing errors or where required by law.

Canceling a subscription

Cancel through Manage billing on your dashboard before your next renewal to stop future charges. Cancellation is not a refund request. You keep access through the end of your paid billing period; we do not give partial-month refunds.

When monthly access ends, your saved work is kept. Public kit pages go offline unless you have separate Single Release access.

How to request a refund

Email hello@eimmijcreative.com from the email used for your account. Include your receipt or payment date and the plan purchased. Do not send your full card number or security code. The date you send your request determines whether it is within the refund window.

Refunds are reviewed and processed manually. Approved refunds return to the original payment method; your bank determines when the funds appear. Access associated with a refunded purchase may be removed. Any future subscription charges must also be canceled.

Billing errors and your rights

Contact us about duplicate charges or other billing errors even if the seven-day window has passed. This policy does not limit refund or cancellation rights provided by applicable law.

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